FAQs

What currency are the prices do I see in the site?
Prices are shown in USD or CAD based on your location.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Your orders will be shipped out within 1-2 business days. Please allow an average of 7-10 days for your order to be delivered. You will receive a tracking number by email once your order has shipped.

I am not in love with my order, can it be returned? What if there is an issue?
We accept returns, please visit our Return Policy Page here.

Can I cancel my order?
Unfortunately, we are unable to cancel orders once your order has been submitted. Please make sure to double check your order before starting the checkout process. You will have to follow our normal return procedure.

How long does shipping take?
Shipping times vary as we ship from different fulfillment centers based on your location. We do not guarantee ship dates or delivery dates but we do our best to get orders out in a timely manner.

I have a question that wasn't answered, can you please help?

Absolutely! Please send us an email to SALES@KANGOLAPPAREL.COM and we will be happy to assist you in any way we can.
We do receive a large number of emails, if you wish to get a prompt response please attach your order number and address the problem clearly, thanks.
pt response please attach your order number and address the problem clearly, thanks.